NV - Customer Service & Admin Assistant - SUNBUGGY

Las Vegas, NV
Full Time
Entry Level
CSR (Customer Service Representative) 

Reports To The CSR will report to Office Manager. 

Job Overview CSR provides customer service to our guests over the phone, online, and in person by responding to inquiries, booking reservations, providing phone support for rental guests, and facilitating check in procedures. Maintain a knowledge of the different tours and rentals offered by SunBuggy to be able to competently answer questions and set proper guest expectations. Light clerical duties such as filing, copying, scanning. Participates in maintaining a clean and neat appearance of lobby and office areas.

Responsibilities and Duties 
  • Answer customer inquiries via phone, internet, and in person, book reservations and process payment 
  • Assist guests with check in process, ensuring rental contracts get completed properly, facilitate video orientations at lobby 
  • Participate in various in office administrative side projects, hr, payroll, marketing, media production, safety meetings, and training. 
  • Participate in keeping guest and office areas clean. 
  • May occasionally participate in off site meetings or sales calls when out of office 
  • May function as dispatch, or as Office Manager as needed

Qualifications The qualifications that are necessary for someone to fill this position. 

  • Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors. 
  • High School Diploma and basic math competency to handle monetary transactions 
  • Basic Proficiency at using a computer for email, browsing, and data entry 
  • Ability to Communicate clearly over the phone, online, and in person 
  • Maintain a neat appearance, wear company provided uniform shirt 
  • Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach. 
  • Ability to lift and carry up to 25 pounds 
  • Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required. 
  • MUST HAVE A VALID NV DRIVERS LICENSE 

Hourly Base Pay + Spiffs + Bonuses, full-time reps average $16 -$20 per hour

 
 
 
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