ATV Rental Manager / Customer Service Rep JOB DESCRIPTION
Reports To
The CSR will report to the Business Owner.
Job Overview
Maintain knowledge of the different rentals offered by SunBuggy to be able to competently answer questions and set proper guest expectations. Coordinate the “Store Team” and the "Beach Team" to take new reservations and check in customers with existing reservations. Ensure policies are followed and provide coaching as needed.
Responsibilities and Duties
Responsibilities and duties of Teams Manager
ensure policies are followed by Store and Beach teams - and Participate in store/beach processes as needed
Maintain a neat appearance of work area and Participate in keeping store area clean.
Prepare paperwork as dictated by schedule and maintain office supplies
Assist with closing out contracts at the end of day
Greet and orient guests on check-in
Qualifications
Qualifications that are necessary for Teams Manager
Prior experience motivating teams of people
previous OHV or Beach rental business experience desired but not required
Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.
High School Diploma and basic math competency
Ability to Look up directions and navigate
Ability to communicate clearly over the phone, online, and in-person
Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach.